Service Connection is unlike any other call center training program out there. We customize from the moment we begin with you finally giving you an opportunity to have a customized training program that in the past has only been available to big corporations with excess amounts of training dollars to spend.
We start with Quality Assurance ( commonly known as Mystery Shop calls or onsite inspections) to see where your current service levels are. From there we provide you with the core service training modules and work with you to customize them based on your philophisies and your training needs and objectives.
The service training program is customized and we focus on connecting great service with sales. The bottom line one feeds the other and once your team recognizes and understands how to create that connection, we guarantee the revenue results will speak for themselves.
The training program is then reinforced with webinars and your choice of onsite training or phone training. But we don't stop there. Your quality assurance program is a critical tool in continuing to evaluate your success and to focus on areas that need addditional training. Each team member is given a workbook and completes the online training. We are always right there with them and offer a training coach through the entire process. We also utilize fantastic Web 2.0 practices allowing a social connection with the team and giving them the opportunity to contribute and continue to grow with their private online training forum.
Commitment. You have it with us and we guarantee our program will provide the complete training solution you need.
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