Reinforcement
No Matter how good a training program is, if there is not reinforcement it will not work. Often, it is a critical mistake made by companies seeking a quck fix. " We'll do some training'. That simply doesn't work. Your team will attend the training, keep it in mind for a week or two and fall back into old habits. The money spent on that training, goes down the drain.
Service Connection Service Training is more than a band-aid. It is a complete training solution giving you the tools and ability to reinforce the objectives and goals.
Continuous coaching.
If someone is repeatedly scoring subpar on thier mystery shop calls or finding it challenging to complete one of the workbooks, they need to be coached. We are here to do that. We monitor results and take the pressure off the executive team. If we find lower than acceptable resultss we will bring it the executive teams attention, but we get involved.
The best part it is included in the program. You don't pay more for us to do our job.
Service Connection Forum
Generation Y is a new generation, there world is about social interaction, social media and technology. We provide a private forum for the team to discuss, review and ask for training assistance.
It is a fantastic tool for those who are wanting growth and professional development instead of a quick fix.
Webinars
Monthly webinars are part of your program. We gather the team, and reinforce by discussing/training on critical areas that require improvement.
Service Challenge
Service Challenge is our way of keeping it fun! We have 3 challenges a year which allows for friendly competion. The teams compete on two levels, weekly 5 min quizes which they can complete online. We take their individual mystery shop scores and together they create an overall.
We make it fun to train and reinforce professional growth and development and we believe it is the difference in your bottom line.
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